Written by a range of international industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal and disrupted airline operations.
The first part outlines the importance of the regulatory framework underpinning airline operations, exploring how airlines structure themselves in terms of network and business model. The second part draws attention to the operational environment, explaining the framework of the air traffic system and processes instigated by operational departments within airlines. The third part presents a comprehensive breakdown of the activities that occur on the actual operating day. The fourth part provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes, and technologies likely to be significant in airline operations.
Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines.
Part I Planning for Products and Customers *
John M. C. King *
Chapter 1 Regulatory Framework *
Ron Bartsch *
Chapter 2 Market, Product and Customer *
Rodney Williams *
Chapter 3 Business Strategy and Airline Models for Operating Managers *
John M. C. King *
Chapter 4 Network Design Strategies *
Markus Franke *
Chapter 5 Customer Points of Contact *
Gary Parker *
Chapter 6 Airport Infrastructure *
Christopher Jarvis *
Part II Planning for Operations *
Yi Gao *
Chapter 7 Operational Environment *
Stephen Angus *
Chapter 8 Operational Planning and Control *
Steve Buchanan *
Chapter 9 Crew Planning *
Patrick Fennell *
Chapter 10 Maintenance Planning *
Alan Swann *
Chapter 11 Airside Resource Planning *
Andrea Roberts *
Chapter 12 Facilitation: Immigration, Customs and Quarantine *
Samuel Lucas *
Part III Operating the Current Day *
Peter J. Bruce *
Chapter 13 Ramp Operations *
Matthew Franzi *
Chapter 14 Baggage Processes *
Rik Movig *
Chapter 15 Air Cargo Processes *
Nicholas Donnison *
Chapter 16 Aircraft Load Planning and Control *
Paul Avery *
Chapter 17 Dispatch and Flight Following *
Gene Kim *
Chapter 18 Operational Safety *
John Frearson *
Chapter 19 Operating a Flight: A Pilot's Perspective *
Nathan Miller *
Chapter 20 Operating a Flight: A Flight Attendant's Perspective *
Jamie Horswell *
Chapter 21 Operating a Flight: A Passenger's Perspective *
Frank Zimmermann *
Part 4 Operational Disruption Management, Performance, and the Future *
Peter J. Bruce *
Chapter 22 Operational Disruptions: Causes, Strategies, and Consequences *
Peter J. Bruce *
Chapter 23 Operational Disruption Management *
Charles Cunningham *
Chapter 24 Changes to the Operating Environment *
Mark Palmer *
Conclusion *
Index
